Frequently Asked Questions

  • We offer 3 packages designed to meet athletes where they are in their triathlon journey:

    LAUNCH- Free Trial

    Perfect for athletes who want to explore structured training and learn about our community before committing. Launch gives you a taste of our coaching philosophy with a complementary 30 minute coaching call.

    RISE- Training Plan + Community

    Rise includes a personalized training plan tailored to your goals, schedule, and experience level, plus full access to our athlete community. This option is ideal for athletes who want structure, accountability, and support—without full 1:1 coaching.

    THRIVE- 1:1 Coaching

    Thrive is our most comprehensive option and includes full 1:1 coaching. You’ll work directly with a dedicated coach who provides individualized training, ongoing feedback, race planning, and performance analysis. This package is best for athletes seeking a highly customized and hands-on coaching experience.

  • Absolutely. Choosing the right level of support matters, and we’re happy to help guide you. Reach out and we’ll talk through your goals, experience, schedule, and preferences to recommend the best fit.

    For many athletes, starting with our risk-free Launch package is the perfect jumping off point to test out data-driven training powered by TriDot before making a commitment.

  • It sure is! You will get an absolutely FREE 2 week trial to test out the TriDot training platform and a complementary 30 minute onboarding call with one of our Ascend Coaches to get your started. We’ll only ask for your billing information if you chose to progress to the Rise or Thrive packages AFTER your trial is complete.

  • Definitely. Many athletes begin with Launch or Rise and move into Thrive as their goals evolve. Upgrading is easy, and we’ll help ensure a smooth transition.

  • No problem at all. If you’re unsure, we can match you with a coach based on your goals, personality, experience level, and communication style. Our goal is to make sure you feel confident, supported, and aligned with your coach from day one.

  • Our community is a huge part of the athlete experience. As an Ascend team member, you’ll receive:

    • Access to team-only educational resources and training content

    • Monthly team meetings covering training topics, race prep, and Q&A with coaches

    • A supportive group of athletes to share wins, challenges, and motivation

    • Opportunities to connect at team events, camps, and races

    • Access to exclusive team gear and merchandise

    • Partner discounts

    • Weekly Team Zwift rides

    Whether you’re training for your first triathlon or chasing a PR, the community provides accountability, connection, and momentum.

  • Yes! We offer a variety of à la carte coaching services for athletes who want targeted feedback or one-time support, including:

    • Video swim analysis

    • Video run analysis

    • One-time coaching consults

    • Race strategy and planning sessions

    These services can be booked on their own or added to an existing package. These services are available for our Thrive athletes at NO EXTRA COST!

  • We believe great coaching goes beyond numbers on a screen. We use data-informed training to guide smart decisions, but we pair it with real coaching relationships and a highly engaged athlete community. The result is personalized training that adapts to you—your goals, your experience, and your life—while surrounding you with support, accountability, and shared momentum.

  • Getting started is simple. Reach out through our contact form or sign up for the Launch free trial. From there, we’ll guide you through next steps and help you find the right path forward.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.